FAQ's

Due to the custom nature of our products, when placing an order, we charge the full amount of your order at the point of checkout.

• For orders that are shipping directly to your school for distribution, we follow the schedule set by the school.  Check with your school program coordinator for the ship date.
• For orders that are being shipped directly to your home, the average turnaround time is 2-4 weeks, but can be quicker.  During peak times of year, order delays may occur. If for some reason your order is delayed, we will do our best to let you know the cause right away!  If you feel you should have received your order by now but haven't, please let us know.  Click here to send us an e-mail, and our Customer Support Team will look into it ASAP! **Please include your order number in the email.

FTC RULE SUMMARY:
The Mail, Internet, or Telephone Order Merchandise Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.

If your school has chosen to allow additional orders, yes!  

If you are still able to login to the school's Online Ordering Gallery, you can still place an order. 

*Please note that these orders do not have a guaranteed ship date and often arrive after the holidays. 

Orders are shipped to the school based on the schedule set up by the Coordinator.  If you have questions on the product distribution date, please contact the program coordinator. 

For issues with your order, please contact your Program Coordinator. 

If you order is being shipped to the school, the school is provided with that information.

If your order is being sent directly to you, yes. Tracking information will be sent to you.  Most orders are sent via USPS.