Like many other merchants, when you place an order with Original Works, your credit card is charged shortly after your order is placed.
- For orders that are shipping directly to your school for distribution, we follow the schedule set by the school). Check with your school program coordinator for the ship date.
- For orders that are being shipped directly to your home, the average turnaround time is 2-4 weeks, but can be quicker. During peak times of year, order delays may occur. If for some reason your order is delayed, we will do our best to let you know the cause right away! If you feel you should have received your order by now but haven't, please let us know. Click here to send us an e-mail, and our Customer Support Team will look into it ASAP! **Please include your order number in the email.
FTC RULE SUMMARY:
The Mail, Internet, or Telephone Order Merchandise Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.