We strongly recommend using the free paper we provide, because it results in the best overall artwork reproduction. If you must use your own paper, please be sure to use a high quality, 70# 8 ½” x 11” art paper. Please consult our art instructions for complete details.
We recommend keeping names, dates and other important details 1” from the edge of the artwork. Many of our products are full bleed, which means the artwork extends right to the very edge of the product. If important details are too close to the edge of the artwork, they may be partially or completely cropped during production. Please consult our art instructions for further information.
We welcome late orders or second orders from satisfied customers. Please collect and submit them using the late order shipping form included in your coordinator guide. You will receive full profit on all late orders.
If you are a parent, please notify the program coordinator at the school of the issue. If you are the coordinator of the program, then please contact our Customer Service department at 800-421-0020 or [email protected]. We will work to resolve the issue as expeditiously as possible.
Yes. Our 11 oz. & 15 oz. mugs are dishwasher and microwave safe. Other ceramic products, such as tiles/trivets and plates should be washed by hand using mild soap and water, and should not be microwaved.
Currently 70% of our products meet the stringent Made In The USA designation. In addition, 100% of our products undergo final production and assembly in the USA. All Made In The USA products are clearly identified in our printed materials and online.
For online orders we accept all major credit and debit cards (Visa, MasterCard, Amex, Discover), as well as eCheck payments. We are unable to accept pre-paid cards, cash or money orders through the online program.
If a family cannot or does not wish to order online, they are welcome to place a manual order. This is done by completing the customized manual order form and submitting it with payment (major credit card or check) by the order deadline date.
In addition to the initial Look What’s Coming Letter, each family receives a customized letter/brochure with ordering instructions. Reminder letters and e-mails are also available as a means to increase awareness and drive orders.