original works logo
eStore FAQ

Personal Retail Order FAQs

Original Works makes it easy to order quality products customized with your child’s artwork or you own personal designs and photos. Once you create an account, you’ll be able to easily upload, save, and add your artwork to any product you choose from our store.

For additional information about the ordering process, turnaround times, shipping carriers and more, check out the frequently asked questions below, or visit our How-To Guide. You can also contact our Customer Service Team at 518-584-9278 for help placing an order.

Like many other merchants, when you place an online order with Original Works, your credit card is charged shortly after your order is placed. 

The average turnaround time is 2-4 weeks but can be quicker. During peak times of year, order delays may occur. If for some reason your order is delayed, we will do our best to let you know the cause right away!  If you feel you should have received your order by now but haven’t, please let us know.  Click here to send us an e-mail including your order number, and our Customer Support Team will look into it ASAP.

The Mail, Internet, or Telephone Order Merchandise Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.

Yes! You can mail your artwork to us and we will scan it, produce your order and return the artwork with your completed order. 

CLICK HERE to download an order form. 

For more information on our art guidelines and instructions click here

Most orders are shipped via USPS, however larger orders may be shipped via UPS. 

Ready to learn more?

Request more information and get started today!