No worries—there are a few ways to track down their child’s code:

1. We’ve got a spreadsheet for that! Refer to the Student Label information spreadsheet we emailed to you.  

2. Check the Coordinator Panel. Head to the Artwork tab to see all student codes listed.

3. Parents can search too. The website has a handy Search Artwork feature right on the login screen. This allows them to find the artwork by Student Name. 

Problem solved—no magnifying glass or detective hat required. 🕵️‍♀️✨

Because of system limits, only one artwork can be uploaded per student through the online portal.

If a student wants to order from more than one piece, no problem! Just use the Manual/Paper Order Form that was emailed to you at the start of the program.  If you can’t find this, email our Customer Service team and they’d be happy to provide it. 

⚠️ Important:
When submitting a second artwork via the Manual Order Form, do NOT use the same Student Access Code from the first artwork. We’ll assign a new code to the second one once it’s received.

If a student misses the upload deadline, their image won’t appear online—but they can still participate!

Just have them submit their artwork using the Manual Order Form during the ordering phase. Their order will be processed like the others and delivered to the school with the rest of the Online Program orders—no delays, no worries.

No problem! Here’s what to do:

1. Complete the New Student Label Form (you received this with your program materials).

2. Email it to us ahead of time so we can prep the labels for you.

3. Place the new artwork in a separate file folder labeled “Needs Labels” and send it along with the rest of your labeled artwork.

We’ll take it from there and attach the labels once the artwork arrives!

Once an image is uploaded, it cannot be replaced or changed. Online orders will use the original artwork that appears on the site.

If a student updates their artwork (adds a name, date, etc.) after the upload, they can still order from the new version—just use a Manual Order Form.

As long as the new artwork and order are received by the deadline, we’ll process and ship it with the rest of the Online orders.

⚠️ Reminder: Don’t use the same Student Access Code from the original upload. We’ll assign a new code once we receive the revised artwork.

When a student gets two brochures, it usually means their info was entered into the system twice—often because of things like a class change, a correction to their name, or a re-submission of their data.

Since our system generates a brochure for each student record, one might show the artwork and the other may be blank. No worries—just use the brochure with the image and discard the blank one.

It happens occasionally and won’t affect the student’s ability to participate or place an order.

And if you’re ever unsure? Give us a call or send an email—we’ve got you. 👍